Terms of Service

Effective Date: April 6, 2026 | Last Updated: April 6, 2026

Please read these Terms of Service carefully before using our website or services. By accessing or using riocafes.rest (the "Website"), placing an order, or otherwise engaging with Cafe Rio (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Website and our Services.

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the Website located at riocafes.rest and all associated services, content, features, and functionality offered by Cafe Rio.

By visiting the Website, creating an account, placing an order online, using any interactive features, or engaging with Cafe Rio through any digital channel, you expressly agree to these Terms. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use the Website or Services. If you are accessing or using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall apply to that entity.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use our Services. By accepting these Terms, you represent and warrant that you meet this age requirement. If you are under the age of eighteen (18), you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Cafe Rio is a food service establishment that provides customers with a range of dining, ordering, and related services, including but not limited to:

In-Person Dining: Dine-in experiences at our physical restaurant location(s), including table service and counter service options.
Online Ordering: The ability to browse our menu, customize orders, and place food and beverage orders through our Website for pickup or delivery (where available).
Takeout and Pickup Services: Ordering food and beverages in advance through our Website or in-person for convenient pickup at our designated locations.
Delivery Services: Where available, delivery of food and beverages to addresses within our designated delivery zones, either directly or through authorized third-party delivery partners.
Catering Services: Customized catering solutions for events, groups, and special occasions, subject to availability and separate catering agreements.
Loyalty and Promotional Programs: Participation in loyalty programs, discount offers, promotional campaigns, and other customer engagement initiatives as offered from time to time.
Informational Content: Access to menus, nutritional information, allergen disclosures, location details, operating hours, and other informational content through the Website.
Customer Support: Assistance with orders, inquiries, complaints, and general customer service matters via the contact channels provided herein.

We reserve the right to modify, expand, limit, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Certain Services may be subject to additional terms, conditions, or agreements specific to those Services ("Supplemental Terms"). In the event of a conflict between these Terms and any Supplemental Terms, the Supplemental Terms shall govern with respect to that specific Service.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and Services, you agree to:

Provide accurate, current, and complete information when creating an account, placing orders, or engaging with our Services.
Maintain the confidentiality and security of your account credentials, including your username and password.
Promptly notify us of any unauthorized use of your account or any other breach of security at [email protected].
Use the Website and Services only for lawful purposes and in compliance with all applicable federal, state, and local laws, regulations, and ordinances.
Comply with all applicable laws, including but not limited to the Federal Trade Commission Act ("FTC Act"), the Computer Fraud and Abuse Act, and applicable state consumer protection laws.
Ensure that any information you provide to us is truthful and does not misrepresent your identity or affiliation.
Treat our staff, delivery personnel, and other customers with respect and courtesy at all times.

3.2 Prohibited Activities

You agree that you will not, under any circumstances, engage in the following prohibited activities:

Fraudulent Activity: Submitting false or misleading orders, using fraudulent payment methods, manipulating pricing or promotions, engaging in chargebacks in bad faith, or impersonating any person or entity.
Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any system or network connected to the Website through hacking, password mining, or any other unauthorized means.
Interference: Disrupting, disabling, overburdening, or impairing the functionality, security, or integrity of the Website, including through the use of automated scripts, bots, scrapers, or malware.
Data Mining: Using automated means to collect, extract, or copy any content, data, or information from the Website without our prior written consent.
Reverse Engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code or underlying structure of the Website or any software associated with it.
Harmful Content: Uploading, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of another's privacy, or otherwise objectionable.
Intellectual Property Infringement: Using the Website or Services to infringe upon the intellectual property rights of Cafe Rio or any third party, including unauthorized reproduction or distribution of copyrighted materials.
Spam and Unsolicited Communications: Sending unsolicited commercial communications, chain letters, or spam through any feature of the Website.
Circumventing Security Measures: Attempting to circumvent, bypass, or defeat any technical security measures or access controls implemented on the Website.
Misuse of Promotions: Abusing, manipulating, or exploiting any promotional offers, discount codes, loyalty points, or reward programs in a manner inconsistent with their intended use.
Commercial Exploitation: Using the Website or Services for any commercial purposes not expressly permitted by these Terms, including reselling products, aggregating our content, or operating a competing service based on our platform.
Violation of Laws: Engaging in any activity that violates applicable federal, state, or local laws, including but not limited to laws governing food safety, consumer protection, privacy, and electronic commerce.

We reserve the right to investigate any suspected violations of these Terms and to take appropriate action, including suspension or termination of your account, removal of content, and/or reporting to appropriate law enforcement or regulatory authorities.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website — including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and layout of the Website — are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Cafe Rio name, logo, trade name, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio or its affiliates. You are not permitted to use such marks without the prior written consent of Cafe Rio. All other names, logos, product and service names, designs, and slogans appearing on the Website are the trademarks of their respective owners.

4.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use to browse menus, place orders, and engage with our Services as intended. This license does not include the right to:

Reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Website or its content;
Modify, adapt, translate, or create derivative works based on any content from the Website;
Use any data mining, robots, or similar data gathering or extraction tools on the Website;
Remove or alter any copyright, trademark, or proprietary rights notices from the Website or its content.

Any use of the Website or its content beyond the scope of this limited license is strictly prohibited and may violate applicable intellectual property laws.

4.2 User-Generated Content

If you submit, post, or otherwise provide any content to Cafe Rio — including reviews, comments, photos, or feedback ("User Content") — you grant Cafe Rio a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant this license.

5. Payment Terms

When you place an order through our Website or at our physical location, you agree to pay all applicable charges for the food, beverages, and any associated fees (including delivery fees, service fees, taxes, and gratuities where applicable) using the payment method you provide.

5.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices may vary between our online platform and in-person menu due to applicable service fees or other charges. Any applicable sales tax, as required by federal, state, or local law, will be added to your order total at checkout.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on the Website at the time of checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount to that payment method.

5.3 Refunds and Cancellations

Orders may be subject to cancellation and refund policies as described on the Website. Once an order is confirmed and preparation has begun, cancellations may not be accepted. Refunds, where applicable, will be processed to the original payment method within a commercially reasonable timeframe. If you have a concern about your order, please contact us promptly at [email protected].

5.4 Promotional Codes and Discounts

Promotional codes and discount offers are subject to specific terms and conditions and may not be combined with other offers unless expressly stated. We reserve the right to refuse, revoke, or cancel any promotional code or discount in the event of suspected misuse, fraud, or violation of these Terms.

6. Disclaimers and "As-Is" Basis

IMPORTANT DISCLAIMER: Please read this section carefully as it significantly affects your legal rights.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY CAFE RIO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU ITEMS, PRICING, AND NUTRITIONAL INFORMATION;
WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED;
WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR SERVICES.

Nutritional information, allergen disclosures, and ingredient details provided on our Website are intended as general guidance only and may not account for customizations, variations in preparation, supplier changes, or cross-contamination. Customers with food allergies, intolerances, or specific dietary requirements are strongly encouraged to communicate directly with our staff before ordering. Cafe Rio does not guarantee that any menu item is free from specific allergens.

Cafe Rio does not warrant or represent that the Website will be compatible with your device, browser, or operating system. You are solely responsible for ensuring that your technology is compatible with the Website.

7. Limitation of Liability

IMPORTANT LIMITATION: This section limits our liability to you. Please read carefully.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR PROPERTY DAMAGE — ARISING OUT OF OR IN CONNECTION WITH:

Your access to or use of (or inability to access or use) the Website or Services;
Any conduct or content of any third party on the Website;
Any content obtained from the Website;
Unauthorized access, use, or alteration of your transmissions or content;
Any errors, inaccuracies, or omissions in any content or information on the Website;
Any food-related illness, injury, or adverse reaction, except to the extent caused by our gross negligence or willful misconduct;
Delays in delivery, incorrect orders, or service failures by third-party delivery partners.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, contractors, and suppliers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

Your use of or access to the Website or Services;
Your violation of any provision of these Terms;
Your violation of any applicable law, rule, or regulation;
Your infringement or violation of any intellectual property or other rights of any third party;
Any content or User Content you submit, post, transmit, or otherwise make available through the Website;
Your negligence, willful misconduct, or fraud;
Any dispute between you and another user or third party arising in connection with the Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with us in asserting any available defenses. You shall not settle any claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and all matters arising out of or relating to them shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Cafe Rio operates, without regard to any conflict of law provisions that would cause the application of the laws of a different jurisdiction.

To the extent that any dispute is not subject to arbitration as provided in Section 10 below, you irrevocably consent to the exclusive personal jurisdiction of, and venue in, the federal and state courts located within the applicable United States jurisdiction, and you waive any objection to such courts' jurisdiction or venue.

Cafe Rio makes no representation that the Website or Services are appropriate or available for use in locations outside the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with all applicable local laws.

Nothing in these Terms shall limit the right of Cafe Rio to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights, confidential information, or other proprietary rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Cafe Rio at [email protected] and provide a written description of your dispute, including your name, contact information, and a detailed explanation of the claim and the relief you are seeking. We will make a good-faith effort to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved through informal means within such period, either party may proceed to binding arbitration as set forth below.

10.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES — INCLUDING QUESTIONS OF ARBITRABILITY, THE FORMATION, VALIDITY, INTERPRETATION, OR ENFORCEABILITY OF THESE TERMS — SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE INCORPORATED HEREIN BY REFERENCE.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The parties agree that arbitration will be conducted on an individual basis and not as a class, collective, or representative action.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CAFE RIO. YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY, AND SHALL NOT BE CONSOLIDATED WITH ANY OTHER ARBITRATION OR PROCEEDING.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of the dispute by arbitration. You also retain the right to bring an individual action in small claims court for claims that fall within the jurisdiction of such courts.

11. California Consumer Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for detailed information about how we collect, use, and share your personal information and how to exercise your California privacy rights.

California residents who have questions or complaints regarding our services may also contact the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

12. Federal Consumer Protection

Our Services are subject to the Federal Trade Commission Act and applicable FTC regulations governing unfair or deceptive acts or practices in commerce. We are committed to providing truthful and accurate information about our Services and comply with all applicable FTC guidelines, including those relating to endorsements, testimonials, and online advertising disclosures.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not warrant or make any representations regarding the accuracy, completeness, or reliability of any third-party content or services.

We may partner with third-party delivery platforms and payment processors to facilitate our Services. Your use of such third-party services is subject to their respective terms of service and privacy policies. We encourage you to review the terms and policies of any third-party services you access in connection with our Services.

The inclusion of any link on the Website does not imply endorsement by Cafe Rio. You access third-party websites and services at your own risk, and we shall not be liable for any harm or damages arising from your interaction with such third parties.

14. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose personal information in connection with your use of our Services. By agreeing to these Terms, you acknowledge that you have reviewed and agree to the terms of our Privacy Policy.

15. Electronic Communications

By using the Website or communicating with us via email or other electronic means, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically — via email or by posting notices on the Website — satisfy any legal requirement that such communications be in writing.

16. Term and Termination

These Terms shall remain in full force and effect for so long as you access or use the Website or Services. We reserve the right, in our sole discretion and without prior notice or liability, to:

Suspend or terminate your access to the Website and Services at any time for any reason, including, without limitation, if you breach any provision of these Terms;
Refuse service to anyone for any lawful reason at any time;
Remove or disable access to any content or feature of the Website at any time;
Discontinue or modify the Website or any portion thereof.

Upon termination of your access or use of the Website and Services, all licenses and rights granted to you under these Terms shall immediately cease. The following sections shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

You may terminate your use of the Services at any time by ceasing to access the Website and, if applicable, by requesting deletion of your account by contacting us at [email protected].

17. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page and, where the changes are material, we may provide additional notice, such as by sending you an email notification or displaying a prominent notice on the Website.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and Services.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. It is your responsibility to check for updates regularly. Cafe Rio shall not be liable for any failure on your part to review updated Terms.

18. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unlawful, or unenforceable under any applicable law or for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, it shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that the court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in the severed provision to the greatest extent possible under applicable law.

19. Waiver

No waiver by Cafe Rio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Cafe Rio to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Any waiver by Cafe Rio must be in writing and signed by an authorized representative of Cafe Rio to be effective.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any Supplemental Terms applicable to specific Services, constitute the entire agreement between you and Cafe Rio regarding your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties — whether written or oral — between the parties with respect to their subject matter.

No oral or written information or advice given by Cafe Rio or any of its authorized representatives shall create a warranty or otherwise alter or supplement the terms of this Agreement, unless expressly incorporated herein.

21. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic events, acts of government or regulatory authority, civil unrest, terrorism, labor disputes, power outages, internet or telecommunications failures, or other events of force majeure.

22. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Cafe Rio may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or by operation of law.

23. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service, or if you need to contact us for any reason related to our Website or Services, please reach out to us using the following contact details:

Cafe Rio

Company Name	Cafe Rio
Address	United States
Email	[email protected]
Website	riocafes.rest

We will make every effort to respond to your inquiry within a commercially reasonable timeframe. For urgent matters related to your health or safety in connection with our food products, please contact us immediately by email and indicate the urgent nature of your concern in the subject line.

Acknowledgment: By using our Website or Services, you acknowledge that you have read these Terms of Service in their entirety, that you understand them, and that you agree to be bound by all of their terms and conditions. If you have any questions or do not understand any aspect of these Terms, please contact us at [email protected] before using our Services.

These Terms of Service were last updated on April 6, 2026, and are effective as of that date.